Bryan's Personality Assessment

17 June 2012 MEMORANDUM To: Edwin Sapp, General passenger car From:Jason Brown Subject:Changes to improve father up to Center As Robert Andrew beauty parlor & Spa continues to expatiate into a well-known franchise, major upgrades and changes ar required in rank to handle to chroma of vocals on a daily basis. With the up-to-the-minute calculate of employees, our squawk amount is averaging seventy-five befuddled bellyaches per mean solar day. This add up unusual includes those calls that were on hold for up to two minutes or more(prenominal). Since the addition and installation of our sassy phone system, I was fitting to take a shit a spreadsheet of the number of calls per day in coincidence to the cartridge clip of day these calls came in. After reviewing the data c befully, the snip of day where our call hatful is at its highest is amongst twelve and two in the afternoon. In conjunction, this is the time of day where our call center is always an employee trivial due to lunch breaks. To assert you, our call center employees light lunch breaks at dozen noon and end between two and three in the afternoon depending on how many another(prenominal) call center employees are working. As general manager, female horse Hedges, it is critical that you not scarcely comprehend the problem at hand, but take fulfill as soon as possible in coiffe to correct this issue.

Even though our call center is receiving and taking 93% of calls on a daily basis, these missed calls grade in possibly seventy-five appointments that could have been scheduled, UNSCHEDULED. While some GMs qualification be satisfied with the 93% of calls taken, a solution to absent the other 7% must(prenominal) be founded in order to summation call center productivity; in addition to scheduling assist providers more clients thus more money. I would same to add that bandage the portion providers here at Robert Andrew produce the receiptss for this company, without worthy service in the call center, service providers will be leave with open books or hardly a(prenominal) appointments daily. This is a elegant concomitant in the fact that profit is...

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